xbajff Privacy Policy

1. Introduction and Applicability

xbajff ("we", "our", or "platform") is a trusted online casino and betting platform in Bangladesh. We place the highest importance on the privacy of our users. This Privacy Policy ("Policy") describes how xbajff collects, processes, stores, and discloses your personal information.

This Policy applies to xbajff's website, mobile services, and all related digital services. By registering on or continuing to use our platform, you consent to the terms of this Policy. If you do not agree with any term in this Policy, please refrain from using our services.

This Policy should be read together with our Terms and Conditions. Both documents govern your relationship with xbajff.

2. What Information We Collect

xbajff may collect the following types of personal information:

2.1 Identity Information

• Full name and date of birth
• National ID number or passport details
• Email address
• Current residential address
• Account username and password (stored in encrypted form)

2.2 Financial Information

• bKash, Nagad, or Rocket mobile banking number
• Bank account details (for bank transfers)
• Deposit and withdrawal transaction history
• Current and previous account balances

2.3 Technical Information

• IP address and device identifier
• Browser type and operating system
• Login time, session duration, and platform activity logs
• Geolocation data (limited and consent-based)

2.4 Gaming Behaviour Information

• Play history, bet amounts, and outcomes
• Preferred game categories and providers
• Bonus and promotion usage history
• VIP level and points information

3. How We Collect Information

xbajff collects your information in the following ways:

3.1 Direct Collection

We collect information directly from you when you register on xbajff, verify your account, make deposits or withdrawals, or contact our support team.

3.2 Automatic Collection

While you use our platform, certain technical information is collected automatically through cookies, web beacons, and other tracking technologies.

3.3 Collection via Third Parties

Our approved third-party providers (such as payment gateways) may share relevant information with us for purposes of identity verification, fraud prevention, and financial transaction processing.

4. Purpose of Using Information

We use the information we collect for the following purposes:

• To enable account registration, verification, and management
• To process deposits, withdrawals, and other financial transactions
• To implement anti-money laundering (AML) measures and fraud detection
• To provide customer support and resolve issues
• To create a personalised gaming experience based on your preferences
• To notify you about relevant promotions, bonuses, and offers
• To ensure responsible gaming and identify problematic behaviour
• To maintain the security and stability of the platform
• To meet legal and regulatory obligations
• To conduct analysis for improving service quality

We use your information only for legitimate and lawful purposes. If your information is to be used for a purpose other than the one for which it was collected, we will notify you in advance.

5. Data Storage and Security

xbajff applies industry-leading security measures to protect your personal information:

5.1 Encryption Technology

All data transmission on our platform is secured through SSL (Secure Sockets Layer) encryption. Passwords and sensitive financial information are stored using advanced encryption algorithms.

5.2 Access Controls

Only authorised personnel can access your personal information, and their access is limited to what is necessary for their role.

5.3 Data Retention Period

Information is retained for the duration of your active account and, after account closure, for as long as required to meet legal obligations. Financial transaction records are kept for a defined period in accordance with applicable regulations.

5.4 Security Reviews

Our security infrastructure is reviewed and tested on a regular basis. In the event of a security breach, we will promptly notify affected users and, where applicable, the relevant authorities.

6. Sharing Information with Third Parties

xbajff does not sell, rent, or disclose your personal information to third parties for commercial purposes. However, limited information may be shared in the following circumstances:

6.1 Service Providers

Payment processors (bKash, Nagad, Rocket, and banks), identity verification services, and technical service providers may receive limited information necessary to carry out their specific functions. All such providers operate under strict confidentiality agreements.

6.2 Legal Requirements

We may be required to disclose necessary information in response to a court order, legal process, or a legitimate request from a government authority.

6.3 Fraud and Money Laundering Prevention

Relevant information may be shared with partner organisations to detect and prevent fraud, money laundering, or other unlawful activities.

6.4 Changes to Business Structure

In the event of a merger, acquisition, or asset transfer involving xbajff, user information may be transferred to the relevant parties. We will notify users in advance in such cases.

7. Cookies and Tracking Technologies

xbajff uses cookies and similar technologies. Cookies are small data files stored on your browser or device.

7.1 Essential Cookies

These cookies are necessary for the core functionality of the platform. They are used to maintain your login state, provide security, and operate basic services. Disabling these cookies will prevent the platform from working properly.

7.2 Functional Cookies

These cookies remember your preferences and settings (such as language and game preferences), making your experience more personalised.

7.3 Analytics Cookies

These cookies help us understand how users interact with the platform, which supports improvements to service quality. The data collected is aggregated and anonymised.

7.4 Cookie Controls

You can control or delete cookies through your browser settings. Please note that disabling certain cookies may limit the functionality of the platform.

8. Your Rights

You have the following rights regarding your personal information:

8.1 Right of Access

You have the right to receive a copy of the information xbajff holds about you. Contact our support team to make this request.

8.2 Right to Rectification

If any information stored on your account is incorrect or incomplete, you may request that it be corrected.

8.3 Right to Erasure

In certain circumstances, you may request that your personal information be deleted. However, we are obligated to retain some information for a defined period to meet legal requirements.

8.4 Right to Object to Processing

You may object to your information being used for marketing purposes. In such cases, we will action your request as quickly as possible.

8.5 Request Process

Contact us to exercise any of the above rights. We will endeavour to respond to your request within 30 working days.

9. Privacy of Minors

xbajff strictly prohibits anyone under the age of 21. Our platform does not knowingly collect any personal information from minors.

Age verification is mandatory during the registration process. If a user registers by providing a false age and this is discovered, the relevant account will be closed immediately and the stored information will be deleted.

If you become aware that a minor is using xbajff, please notify us immediately. For more information about responsible gaming, visit our Responsible Gaming page.

10. International Data Transfers

In some cases, your information may be transferred to and stored on our servers or with service providers outside Bangladesh. In such cases, we ensure that:

• Adequate data protection measures are in place in the receiving country or organisation
• Strict contractual safeguards are in place with third parties
• Transferred information remains protected under this Privacy Policy
• International data protection standards and best practices are followed

By agreeing to this privacy policy, you are also giving your consent to such international transfer of information.

11. Policy Changes

xbajff reserves the right to change or update this privacy policy from time to time. For any significant changes, we will notify you in the following ways:

• By displaying a prominent notice on the platform
• By sending a notification to your registered email address
• By updating the "Last Updated" date at the top of this page

If you continue to use the platform after the changes, you will be considered to have accepted the revised policy. Therefore, it is recommended that you review this page regularly.

12. Contact

If you have any questions or comments about this privacy policy, or any requests regarding your information, please contact us:

Our privacy team will review and respond to your request as soon as possible. For important matters, we will get back to you within 30 business days.

To read all the legal terms and conditions of our platform together, visit the Terms & Conditions page. For detailed information on responsible gaming, visit our Responsible Gaming section.